Serviced Apartment FAQs
What time can I check-in/out?
Our check in time is anytime from 4pm onwards until 10pm. Our check-out is by 10am. We are able to make exceptions where possible, so please do contact us in advance for our availability if you wish to check in earlier or have a later check out.
Can I check-in/out later/earlier?
We can usually accomodate an earlier check in if we are made aware with enough notice. As soon as the apartment/home is ready we let all guests know if done earlier then 4pm. If you wish to book a late check out we will require at least 24 hours notice and this is charged at £50.00 for our larger properties and £30.00 for our smaller apartments and this will take your check out time until 12noon.
Can I leave my luggage before/after check-in/out?
Some of our buildings have luggage storage facilities and some do not. Please enquire to confirm if this is possible.
What happens if I need to contact you out-of-hours?
Our office working hours are Monday to Friday 8.30am-6pm and Saturday 9am-4pm. If you need to contact us outside of our working hours our out of hours number will be provided upon booking. Please note support between 10pm-7am is for emergencies ONLY.
How do I check-in?
All our properties operate a self check-in system using a standard master lock key box. Prior to arrival we send all final check-in details via email.
Is there a cleaning charge for the apartment and when will my apartment be cleaned?
For bookings more than 7 nights in duration, complimentary housekeeping will be scheduled during your stay once a week. (All linen and towels will be changed, a general sparkle clean of the apartment and toiletries and refreshments replenished. E.g.- for a 9-night booking, we will schedule a clean halfway through your stay around the 4th/5th day.
For bookings less than a week there will be no weekly clean/changeover. If you wish to have a cleaning service and change of linen and towels, this will be an additional charge (please enquire for pricing).
What is the minimum/maximum length of stay?
We operate a 2-night minimum stay. There is no maximum length of stay; we are happy to help with any length of stay.
Do you provide linen & towels?
Yes, we provide all linen for beds (flat sheets, duvet covers and pillowcases). There is also a bath towel and hand towel per person - please specify upon booking how many guests will be staying. Bath mats are in each bathroom, along with a tea towel in the kitchen.
Do you allow pets?
No. All of our properties have a strict no pets policy.
Do you have Wi-Fi?
Yes, all of our properties have free Wi-Fi. We always opt for the fastest connection available in that particular area.
Do you offer corporate rates?
Yes, we do. Please contact us for more information about our corporate packages and rates.
Does the kitchen come fully equipped?
Yes, all of our kitchens come fully equipped, including pots, pans, cutlery, dishes, kitchenware, etc. We also include complimentary tea, coffee, sugar, biscuits, milk and hot chocolate.