Terms & Conditions
Elliot Oliver Serviced Apartments Ltd - Terms & Conditions
1.1 The lead guest must be 18 years or over when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any losses suffered or incurred by you.
1.2 There is no reception desk at our properties. We operate a self check in system with all apartments using a key safe box.
1.3 Guests will be required to provide a copy of their identification (passport/driving licence/ID) prior to your arrival. Failure to provide this may result in cancellation of this booking without refund.
1.4 We reserve the right to charge a refundable damage/security deposit. The cost for each apartment is listed on each page. This deposit is fully refundable upon check out and subject to an inspection of the property. We charge the damage deposit via bank transfer and this is returned in the same way. Charges are only applied providing the following provisions are not met:
No damage is done to the property.
Illegal activity and strictly no parties or gatherings. Guests found to be hosting parties and causing disturbance will be asked to leave.
All rubbish are placed in bins or bin liners provided.
All soiled dishes are cleaned.
The apartment must be locked and secured, and keys are to be returned to the key safe box upon check out.
No linens are lost or damaged.
All of our apartments are strictly non smoking. Guests found to be smoking or there is evidence of this a fine of £75 will be charged for specialist cleaning.
1.5 You may arrive at your accommodation after 4pm and before 10pm (unless a prior arrangement has been made) on the start day of your booking. Check out is before 10am on the last day (unless a prior arrangement for a late check out has been made). Where properties have parking, if you wish to park your car before 4pm on the day of your arrival or after 10am on the day of check out, this must be confirmed prior.
1.6 If the number of people permitted to occupy an apartment is exceeded (which would be in breach of Health and Safety Regulations) we reserve the right to move excess occupants and charge for additional apartments or require the excess occupants to vacate the property.
1.7 We expect the apartment to be left in a reasonable state on departure. If, at our discretion, additional cleaning is required on departure, the cost of this cleaning will be charged as an additional charge.
1.8 Pets are not permitted in any of our serviced apartments. Where pets are found or there is evidence of this a fee of £75 will be incurred along with a professional flea treatment for all carpets and soft furnishings.
1.9 Unless otherwise agreed, the owners will issue to the guest one set of keys to the property. If at any time the guest loses the keys, they must notify us as soon as possible and we will instruct a locksmith to change the lock/key(s) this will then be chargeable to the guest.
2.0 All of our apartments have neighbours so please be respectful. We ask for you to keep your noise to a minimum and respect our quiet hours between the hours 8:00 PM and 8:00 AM. Guests who don't adhere to this or are found to be causing noise or a disturbance will be asked to leave.
Cancellation & Booking Policy
1.1 Unless stated all of our properties are non-refundable.
1.2 To confirm your booking we do require 20% of the total stay amount. The remaining balance is due 30 days prior to your arrival.
1.3 Please note your booking is not confirmed until we have received your 20% deposit or final balance if within the 30-day window.
1.4 Payment is due once you have received an invoice which confirms all of your booking details.
1.5 Please inform us in advance of your expected arrival time. You can use the Special Requests box when booking, or contact us separately.
1.6 We like to be accommodating to your needs and where we can we are able to offer a late check-out. For a late check-out we offer this until 1PM at an additional charge of £25. Once this has been confirmed we will issue a receipt and deduct this from your damage deposit. If you require an earlier check-in, this is subject to availability and where we can we will try our best to accommodate.